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“This is unacceptable”

Most things have limits. Speed limits on roads, how often a razor blade is used, the expiry date of fresh fruit.

In an earlier life as a young Engineer in ’91, I noticed how different management styles affected the behaviour of staff. One of my favourites was Randy Ziffer. A spirited young Director of Manufacturing at Sun Microsystems’s only non-US plant in Linlithgow, Scotland.  I recall one troublesome period when SparcStations we were making were being rejected by a Japanese OEM for cosmetic reasons. While Engineers asked Operators to use the detailed visual Specifications and Managers to read it, rejects continued.

It became a hairball of finger-pointing and Specification bashing until Randy heard the noise.

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